We are working with a fast-growing cleantech technology business that is building the infrastructure for local, decentralised energy markets across the UK. Through its platform, the company connects energy generation and consumption via peer-to-peer networks — helping reduce carbon impact, improve transparency, and modernise how energy is delivered and consumed.

They are now looking for a Client Service Agent to join their Customer Operations function and play a key frontline role in delivering a high-quality, technology-led client experience.

Responsibilities

• Identify trends and recurring issues to support continuous service improvement
• Manage inbound and outbound client enquiries across multiple channels
• Investigate and resolve client issues using a structured, root-cause approach
• Support onboarding journeys with clear and proactive communication
• Maintain accurate client records and interaction histories within CX platforms (e.g. Zendesk or similar)
• Draft professional client communications including updates, billing notices, and issue resolutions
• Escalate complex cases with clear context and recommendations
• Collaborate with internal teams to ensure consistent and aligned client messaging
• Support compliance with relevant regulatory and complaint-handling standards

Requirements

• Experienced in a client-facing service role (1–3 years ideally)
• Comfortable working across digital platforms, CRM, or ticketing systems
• A strong communicator — clear, empathetic, and confident across written and verbal channels
• Highly organised and able to manage multiple priorities in a fast-paced environment
• Curious and proactive, with a natural problem-solving mindset
• Comfortable in a scaling business where processes are evolving
• Tech-savvy and quick to learn new systems